Refund policy

Last updated: July 27, 2026

At FELT, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Items that do not meet these conditions may not qualify for a refund.

The following items cannot be returned:

Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

If approved, we will replace the item or issue a full refund at no additional cost.

Once your return has been received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

We currently do not offer direct exchanges.

If you would like a different size or color, please return your eligible item for a refund and place a new order.

To request a return, please contact us at:

Email: support@wearfelt.com

Include your:

We will provide return instructions after reviewing your request.

If you have any questions about this Returns & Refund Policy, please contact us:

FELT
Website: wearfelt.com
Email: support@wearfelt.com